meriah4d Privacy Policy

This page describes what we collect when you use meriah4d and how we keep that data protected. We collect personal information necessary to verify your identity, process your deposits and withdrawals, and comply with applicable law. Our commitment is to handle your data with care, inform you clearly about what we do with it, and give you control over your information where the law allows.

We store your account data on servers located in multiple jurisdictions to ensure service continuity. When you use meriah4d, you may be sending your information across borders. We apply the same security standards regardless of server location. This policy explains our practices in plain language so you understand what happens to your data from the moment you create your meriah4d account.

If you have questions about how we handle your information, contact our support team. We update this policy from time to time to reflect changes in our operations or legal requirements. Your continued use of meriah4d after updates means you accept the updated terms.

What We Collect and Why

We collect your personal information in stages as you use meriah4d. When you register, we ask for your email address, phone number, and a password. We use these to create your account and let you log in securely. When you verify your account — a requirement before your first withdrawal — we ask for your legal name, date of birth, identity document number, and proof of address. We collect this information to comply with anti-money-laundering and know-your-customer requirements that apply to our business.

When you deposit funds via QRIS, e-wallet, mobile banking, or bank transfer, we record the payment method, amount, and timestamp. We use this to reconcile your account balance and detect fraud or unauthorized activity. When you withdraw, we record the destination account and verify it matches your verified identity. We keep these records for accounting and legal compliance purposes.

We collect information about your activity on meriah4d — which games you play, how much you stake, when you log in, and what payment methods you use. We use this data to manage your account, detect suspicious patterns, and improve our service. We also track your browser and device information (IP address, operating system, browser type) to help secure your account and prevent fraud.

When you contact our support team via email or in-app chat, we store those conversations. We use them to resolve your issue, improve our support process, and keep a record of what we told you. Support conversations may be reviewed by our team leads for quality assurance.

Our Third-Party Processors

We use external service providers to help run meriah4d. Our payment processor handles mobile banking, local payment, online payment, and e-wallet transactions — we share your payment information with them to complete deposits and withdrawals. We use a hosting provider in multiple regions to store our servers; your data may be stored in data centers outside Indonesia. We use an analytics service to understand how users navigate meriah4d and where we can improve. These processors sign agreements requiring them to protect your data and use it only for the purposes we specify.

When you use Liga 1, Piala AFF, Champions League, or other sports data, we may source fixture information from third-party data providers. We do not sell your personal data to marketing companies or data brokers. We do not share your data with other gaming platforms or unrelated businesses unless required by law.

Your Rights and Our Commitments

We keep your account data secure using encryption, firewalls, and access controls. We limit access to your data to staff who need it to do their job. We require all team members to sign confidentiality agreements. We do not share your password with anyone, and we urge you not to share it with anyone either. If you suspect your account has been compromised, change your password immediately and contact our support team.

You have the right to ask us what personal data we hold about you, correct information that is inaccurate, and request deletion of data in certain circumstances. You can update your meriah4d account settings (email, phone, password) anytime. To request a full data export or deletion, contact our support team with proof of your identity. We will respond to valid requests within the timeframe required by law, typically within days to weeks depending on the request complexity.

We use cookies to remember your login session and improve your experience on meriah4d. Cookies are small files stored on your device that help us recognize you when you return. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you clear them). You can disable cookies in your browser settings, but this may limit your access to some meriah4d features. We do not use cookies to track you across other websites.

Data Retention and Deletion

We keep your account data for as long as your meriah4d account is active. After you close your account, we retain records of transactions, deposits, and withdrawals for seven years to comply with accounting and anti-money-laundering regulations. We delete personal information like your identity document scans and phone number within a shorter period unless we are required by law to keep it longer. We retain game history indefinitely to resolve disputes and maintain audit trails.

If you request account deletion and have no outstanding balance or pending withdrawal, we will close your account and flag your personal data for deletion after the legal retention period expires. We may retain anonymized data (data that cannot identify you) indefinitely for statistical and operational purposes.

Contact and Updates

If you have questions about this privacy policy or how we handle your data, contact our support team through meriah4d. Users in Jakarta, Surabaya, Bandung, and Medan can reach us via email or in-app chat. We aim to respond to privacy inquiries within five business days. If you have a concern we cannot resolve, you may contact your local data protection authority if one exists in your jurisdiction.

We update this privacy policy to reflect changes in our practices or new legal requirements. We notify you of material changes by email or prominent notice on meriah4d. Your continued use of meriah4d after an update means you accept the new terms. We encourage you to review this policy periodically to stay informed about how we protect your information.